At FitTrack, we stand behind the quality of our products. We want to ensure that our customers have a reliable and enjoyable experience with our products. To provide peace of mind, we offer a manufacturer's warranty for customers in the United States, Canada, and Australia, which covers a period of 1 year from the date the scale is delivered. For European customers, the warranty period extends to 2 years from the date of delivery.

What Does the Warranty Cover?

Our manufacturer's warranty is designed to protect you in case your FitTrack Scale experiences any defects or malfunctions that are not a result of misuse or accidental damage. This means that if your scale fails to function correctly due to manufacturing defects or issues within the warranty period, you will be entitled to a replacement or refund.

How to Request Warranty Service:

If you believe your FitTrack Scale is defective and falls within the warranty period, please follow these steps to request warranty service:

Contact FitTrack Support: Reach out to our customer support team through the contact information provided on our website.

Describe the Issue: When you contact our support team, provide a detailed description of the problem you're experiencing with your scale. This will help us better understand the issue and expedite the warranty process.

Assessment and Resolution: Our support team will guide you through the warranty assessment process. If the issue is confirmed to be covered under the warranty, we will work to provide a replacement FitTrack Scale as quickly as possible.

EXCLUSIONS AND CONSIDERATIONS

Please note that the warranty does not cover damage caused by misuse, accidents, or unauthorized modifications to the product. It also doesn't cover normal wear and tear.

We value your satisfaction and strive to make your experience with FitTrack products as smooth as possible. If you have any questions or concerns about our warranty, don't hesitate to contact our support team, and they'll be happy to assist you.