Product with Defect:

We're sorry to hear that you're experiencing issues with your FitTrack Scale. If your scale is not turning on or not connecting to Bluetooth, we recommend following the relevant troubleshooting steps provided in our related support articles. These steps can often resolve common issues quickly.

For step-by-step guidance, please refer to the following articles:

-Scale Not Turning On:

-Bluetooth Connection Issues:

However, if your problem is different from the issues mentioned above, or if the troubleshooting steps do not resolve your concerns, we are here to assist you further.

Please take photos or videos of the issue you're facing and get in touch with a member of our dedicated support team.

Our team is committed to providing you with the support you need. We can either guide you through the process of fixing the problem, or if necessary, assist you with the return and replacement process to ensure you have a fully functioning FitTrack Scale.

Your satisfaction is our top priority, and we appreciate your trust in FitTrack. We look forward to assisting you and ensuring that your FitTrack Scale performs as expected.